POLICIES

Through its website www.superclub77.com , it makes available a digital environment in which clients and users come together, in which products are offered with the possibility of purchase, the site can be operated without the creation of a registration or account. Optionally, people who want to benefit from our loyalty club and other services may register and create an account, which is done by filling out the registration form and following the steps that will subsequently be communicated to them by email for said purposes. For these purposes, the condition of client implies acceptance of the terms and conditions of use.

Once the registration form is completed, the site customer will receive an access password, the customer will be solely responsible for keeping the provided password and other account identifiers secure, the account holder is fully responsible for all activities that occur under your password or account, furthermore, you must notify us of any unauthorized use of your password or account, in no event will we be liable, directly or indirectly, for any loss or damage of any kind incurred as a result of the failure to comply with this condition.

SUPERCLUB77 reserves the right to change, modify, add or remove portions of these terms and conditions of use at any time, changes will be effective when posted on the site, please periodically review updates to these terms and conditions of use, since you will have to accept the changes that are made in order to continue accessing the site and continue purchasing our products.

In order to use the site you must be 18 years of age or, where appropriate, be accessing under the supervision and consent of your parents, whoever holds the legal exercise of parental authority, custody and guardianship or legal guardian if applicable. . If fraudulent and/or malicious use is verified or suspected and/or contrary to these Terms and Conditions and/or contrary to good faith, SUPERCLUB77 will have the unappealable right to terminate the relationship, cancel the accounts and even collaborate judicially to prosecute offenders. By accepting these terms and conditions we grant you a non-transferable and revocable license to use our site, under the terms and conditions described and accepted, for the purpose of purchasing items offered on our page.

By accepting these terms and conditions we grant you a non-transferable and revocable license to use our site, under the terms and conditions described and accepted, for the purpose of purchasing items offered on our page.

Commercial use or the name of third parties is prohibited, except as expressly permitted by us above, any violation of these terms and conditions will result in the immediate revocation of the license granted in this section, without prior notice.

Certain services and features related thereto, which may be available on the site, may require registration or subscription, if you decide to register or subscribe to any of these services or related features, you agree to provide accurate and up-to-date information about yourself same, to quickly update that information if there are any changes.

NOTICE OF PRIVACY

The legitimate, controlled and informed processing of your personal data is of vital importance and therefore it is necessary to reiterate our commitment to your privacy and the right to informational self-determination.

The purpose of this Privacy Notice is to inform you about the treatment that will be given to your personal data when it is collected, used, stored and/or transferred.

  1. Responsible for the processing of your personal data

will be responsible and, therefore, who will decide on the treatment given to your personal data.

  1. Personal data that is collected.

SUPERCLUB77 may collect and process the following personal data, depending on the relationship that exists with you:

  • Full name
    Age
    • Birthdate
  • Credit card details
    • Gender
    • Phone
    • Cell phone
    • Postal Code
    • Email
  • Profile information from the internet site “Facebook” or “Instagram”
  • Information that Clients Provide Us: When a client contacts us, by telephone, email, or by other means, when they complete a questionnaire or a participation form for a raffle; makes purchases, or when you provide an opinion regarding our website and/or products and/or services, receives and stores the information that customers enter on our website or that they provide us by any other means. Customers may choose not to provide certain information, however, if they do so, they will not be able to enjoy many of the features our website offers.
  • Automatic Information. Some examples of the information it collects and analyzes include the Internet IP address that customers use to connect to the Internet with your computer, username, email address and password for your account, information about your computer and your Internet connection. and about the version and type of browser; time zone configuration, types and versions of the clients' browser connection, the operating system and platform used, purchase history, from which information from several clients may sometimes be gathered to create applications such as “Best Sellers” (or any other that aims to show the best-selling products), the Uniform Resource Locator (URL) of web page history from, through and to our website (including date and time), cookie number, products that you have visited or searched for, and any telephone numbers that customers have used to call our customer service. Also, browser data such as cookies, Flash Cookies (also called Flash Local Shared Objects), or similar data may be used in certain places on the website to prevent fraud, among other purposes. On customer visits to the website, software tools such as JavaScript may be used to measure and collect session information, including page response times, download errors, length of visits to certain pages, information about interaction with the page (mouse clicks, scrolling the page or number of times the mouse passes over certain items), and ways to exit the Web page. Likewise, it may also collect technical information that helps identify customer devices for diagnostic analysis and fraud prevention purposes.

Other personal data, sensitive and non-sensitive, that is not included in the previous list may be processed as long as said data are considered of the same nature and are not excessive with respect to the purposes for which they are collected.

Cookies are unique identifiers that our website transfers to your device to allow our systems to recognize your device and provide features such as purchasing and storing items in your shopping cart during your visits.

  1. Purposes of the processing of personal data

collects, uses, or stores your personal data, to the extent permitted by applicable laws, to carry out the following:

  • Sales follow-up to achieve customer satisfaction
  • Interrelation of databases to know the profile and needs of the client
    • Send you communications of all kinds, coming from .
  • To tailor our communications, such as by sending emails with offers and promotions that are more relevant to customers.
  • To process orders, deliver products and services, process payments, maintain and update our files and your accounts with us, make available content such as wish lists and customer reviews.

The information you provide us is useful for us to respond to customer requests, personalize future purchases they make, improve our website, stores, and contact customers.

Your personal data may be used for other purposes, as long as these purposes are compatible and can be considered analogous to the previous ones. Your personal data will be processed only for the time necessary to fulfill the purposes described and/or in accordance with what is established by the applicable legal provisions.

  1. Security of personal data

     The necessary technical, administrative and physical security measures will be implemented to protect your personal data and prevent its damage, loss, alteration, destruction or unauthorized use, access or processing.

    Only authorized personnel, who have complied with and observed the corresponding confidentiality requirements, may participate in the processing of your personal data. Authorized personnel are prohibited from allowing access to unauthorized persons and using their personal data for purposes other than those established in this Privacy Notice. The obligation of confidentiality of the people who participate in the processing of your personal data subsists even after the relationship with Superclub77 has ended.

When you make a purchase on the Website, you transmit your full credit card number to the applicable credit card entity for processing the order. It is the customer's responsibility to protect against unauthorized access by third parties to their password and computer. At the end of the session, customers should ensure that they have logged out.


  1. Communication and transfer of personal data

     Superclub77 will not assign, sell or transfer your personal data to unrelated third parties without your prior consent. We do not participate in the sale of personal data to third parties.


6. Rights that correspond to you
You, as the owner of personal data, may exercise before the Personal Data Department the rights of access, rectification, cancellation and opposition regarding the processing of your personal data. Likewise, you may revoke, at any time, the consent that you have granted and that is necessary for the processing of your personal data, and limit the use or disclosure of the same. For reference, the rights of access, rectification, cancellation and opposition are described below:

  1. Through your right of access, you may request to be informed what type of personal data is being processed, the origin of said data and the communications that have been made with it.
  2. By virtue of the right of rectification, you can request the correction or completion of personal data that is incorrect or incomplete and that is in your hands. You will have the obligation to inform when a change or correction must be made to your personal data and this fact is only known to you.
  • When your personal data is no longer necessary for the purposes for which it was collected, you may request that it be canceled if it is still kept in the databases. The cancellation process will be preceded by a blocking period through which your data will only be stored for a time equivalent to the prescription period of the actions that gave rise to the processing of your personal data or the period established by law. There are cases in which personal data cannot be canceled by law.
  1. You may object to the processing of your personal data, when there is a legitimate cause for this, even having previously expressed your consent for such processing.

You may exercise the aforementioned rights by sending a request to the Personal Data Department, by email. Your request must contain at least the following information: (i) full name and email or address to communicate the response to your request; (ii) documents that prove your identity or, where applicable, legal representation; (iii) a clear description of the personal data with respect to which you seek to exercise any of the aforementioned rights; and (iv) any other element or document that facilitates the location of personal data. Your request will be attended to within the period permitted by law and we will inform you of its origin through the email or address you have provided us.

It is worth mentioning that at any time you can revoke your consent for the use of your personal data. Likewise, you can revoke the consent that you have given us for the processing of your personal data. Likewise, you should consider that for certain purposes the revocation of your consent implies that we cannot continue providing the service you requested from us, or the conclusion of your relationship with us.

To revoke the consent you grant herein or to limit its disclosure, you must submit your request as follows:

-Within each communication by email that we send to the data you provided us at the bottom of it you can find a link to cancel your subscription with us which will take you to a page where you can request the conclusion of your relationship. with us.

-You can also contact our customer service department to request this action.

We undertake to keep you informed about any changes that this privacy notice may undergo,

  1. CHANGES TO THE PRIVACY NOTICE

reserves the right to amend or modify this Privacy Notice as it deems appropriate, for example, to comply with changes to data protection or health legislation or comply with internal provisions. You will be informed and the updated Privacy Notice will be made available to you when significant changes are made to it, as well as when your consent is required. The updated version of the Privacy Notice will be available on the website

  1. Data protection department

You may direct any question or comment regarding this Privacy Notice or exercise the rights that correspond to you under the Federal Law on Protection of Personal Data Held by Private Parties, before the Data Protection Committee or by email.

USER COMMUNICATIONS

Any communication you send to the site including, but not limited to, questions, criticisms, comments, suggestions will become our sole and exclusive property and will not be returned, unless there is a court order, also when you send comments or criticisms to the site, also You grant us the right to use the name that you send, within the framework of said review, comment, or any other content. Lastly, it is worth mentioning that you must not use a false email address, that is, take an identity that it is not yours.

Likewise, the data that clients send to the website, to register various accounts in order to benefit from the promotions of new clients, will also be our property and will not be returned unless there is a court order. These accounts will be canceled and deregistered. Immediately, any benefit or promotion that has been attempted to be redeemed will be canceled and the customer who has attempted to obtain the benefit may have the license granted at the time of subscription revoked, proceeding to cancel any product order they have placed. without any type of responsibility on our part.

RESPONSIBILITY

In the rare event that there is some detail with your online order, the customer will be immediately informed of the reason why it was not possible to process an order, restoring any amount charged to the customer, making it clear that additional information may be requested in this process. to complete the refund process.

Likewise, it is noted that all products offered on the site are subject to availability and are offered to our customers while supplies last, so it may be the case that the same product can be purchased by several customers at the same time and at the same time. At the end of the sales process it turns out that the product is no longer available due to being out of stock, even if it appears on the website, in which case the customer will be informed of such situation and any amount paid for the purchased product will be refunded if is the case or you will be notified of the impossibility of processing the purchase order.

If, as a result of any of the assumptions contemplated in this section, or other circumstances, we have to refund the client any amount of money, this refund, with prior consent from the client, will be chosen in a single refund method through which to make the return. of money, whether bank transfer or payment reversal to credit card.

Some products offered on the site www.superclub77.com may be subject, in addition to these terms and conditions, to particular conditions of sale, which may be consulted by the client along with the description of the product. It is necessary that every client verify the particular conditions of sale of these products, before making your purchase, in order to ascertain the terms, conditions and restrictions that may apply in particular. Products marked as SOLD do not apply for exchanges or returns.

Before purchasing the product, the customer must accept the particular conditions of sale, and these general terms and conditions may be added, limited or modified depending on the corresponding particular conditions of sale of the product in question. In the event of a conflict or contradiction in these terms and conditions and the particular conditions of sale, the latter will prevail over the former, consequently the client must carefully read, in addition to these terms and conditions, the particular conditions of sale, which They will be understood to be accepted at the time the customer proceeds to purchase the product.

All sales offers, communications, requests for information, among others, are made through the site. My client will not be responsible for communications sent outside of this site, nor will he be responsible for cash deposits, transfers or payments by card. of credit made by clients to accounts other than those authorized for the purchase of products, referring to the fact that deposit requests are never made to individual accounts.

DATA PROTECTION

The data provided by the client is protected according to our privacy notice, published on this website.

SHIPPING

  • Once your order is processed we will begin to place your order, the time to ship it is 24-48 business hours from your purchase
  • As soon as the shipment is generated, we will send your tracking number to the necessary contact means.
  • We are not responsible for delays on the part of the parcels since we do not have access beyond that.

WARRANTY/EXCHANGES AND RETURNS OF PRODUCTS (DOES NOT APPLY TO CLOTHING)

  • The product warranty will be provided directly. To apply the warranty for online purchases, you have 30 days after making the purchase.
  • If you request a return, we will send you a prepaid guide, ready for you to print and paste in the same box that the product arrived in. You will have to take it to the indicated parcel service. The cost of the guide and everything necessary is the responsibility of the buyer.
  • Once the product is received, we will carry out a quality control for 2 business days to determine its condition. If the review is successful, we will send you a refund, which will be made through the MercadoPago payment gateway.
  • Please note that the time it takes for the refund to appear in your account will depend entirely on your bank, and we cannot expedite it.
  • When sending them, please send them in their original box (as you received them).

PRODUCT WARRANTY AND RETURNS (CLOTHING ONLY)

WE ALWAYS DO OUR POSSIBLE TO GIVE THE MEASUREMENTS AND SIZES OF ALL GARMENTS, HOWEVER IF THE GARMENT WILL NOT FIT, WE ACCEPT RETURN ONLY WITHIN A MAXIMUM PERIOD OF 3 DAYS AFTER DELIVERY.

THE GARMENT MUST ARRIVE IN THE SAME CONDITION AS WE SENT/DELIVED IT, IF IT SHOWS SIGNS OF USE / ABUSE / BROKEN, CUT OR STAINED PARTS, OR ANY DETAILS, MEASURES WILL BE TAKEN, WHICH WILL BE AN EXTRA COST (DEPENDING ON THE DETAILS)

FOR SHIPPING:

  • If you request a return, we will send you a prepaid guide, ready for you to print and paste in the same box that the product arrived in. You will have to take it to the indicated parcel service. The cost of the guide and everything necessary is the responsibility of the buyer.
  • Once the product is received, we will carry out a quality control for 2 business days to determine its condition. If the review is successful, we will send you a refund, which will be made through the MercadoPago payment gateway.
  • Please note that the time it takes for the refund to appear in your account will depend entirely on your bank, and we cannot expedite it.
  • When sending them, please send them in their original box (as you received them).
  • In the case of an exchange: the item will be taken on account as a balance and if the item you are exchanging is of lower value, the corresponding amount may be returned to you or if it is of higher value, the cost will have to be covered. indicated. In this case, the cost of the guide is included on our behalf:) so that the buyer will only have to pay for the first guide generated.

FOR PERSONAL DELIVERY:

  • The exchange or return will have to be rescheduled within a period of no more than 7 days, and the rate will be the same cost as the delivery.
  • Once the garment is received, it will be inspected to verify that everything is in order, it does not have to have signs of use or any damage, since we will not be responsible for the return of the money in that case.
  • Once everything is in order, we will return the money to the bank account you provide, it can take from 6 to 24 hours.
  • In the case of an exchange: it will be taken into account as a balance and if the item you will exchange is of lower value, the corresponding amount may be returned to you or if it is of greater value, the cost for what is indicated will have to be covered.

FOR SUPER EXCLUSIVE GARMENTS, MINK/FUR/FINE LEATHER, IT IS NECESSARY TO PROVIDE MAINTENANCE IN PROFESSIONAL PLACES DEDICATED TO THE ITEM, SINCE THEY ARE USUALLY VERY DELICATE.

Each garment undergoes a general inspection to verify its condition. If the garment has details of use, it will be detailed in the product description and if purchased by the customer, acceptance of each of the parts of the article will be assumed. We are not responsible for damage to garments due to incorrect use.

Each of the conditions apply to all garments purchased both on the website and through INSTAGRAM. The acceptance of each of the parties of the policies and privacy notice is assumed.

Personal delivery policies:

We deliver to any metro / metrobus station in CDMX, only on agreed days (ask to find out which days are currently available)

  • Personal deliveries will cost $30mxn in any CDMX metro and $60mxn at the metrobus station.
  • By arrangement we will have to schedule delivery at least 2 days in advance.

Penalties:

  • We give a maximum of 15 minutes of tolerance, since we have other deliveries during the day. If you do not arrive at the agreed point at the agreed time (you leave us stranded) or you arrive after the deadline, the delivery will have to be rescheduled and will cost an extra $70mxn
  • If you cancel your delivery after 9am on the previously scheduled day, an extra $70mxn fee will be charged, since the delivery drivers take the delivery route early and it can no longer be modified.
    If you cancel before there is no problem.

BILLING

By law, customers who purchase products online may request the invoice only in the month in which they made the purchase. Contact us by email: info@superclub77.com